In an ever-evolving talent landscape, hiring teams are stretched thin. While striving to attract the best talent, build seamless hiring processes and give candidates world-class experiences, they’re also navigating the maze that is the world of HR tech. Not only do teams need to think about choosing the right tech, but also consider the long-term impact of choosing the right vendor.
Unfortunately, not all HR tech vendors are created equal —adding to the pressures talent teams need to overcome. We’ve all heard the horror stories: vendors with ‘pay-to-play’ customer service, drawn out resolutions, or tickets upon tickets going unanswered…
A good vendor acts as a seamless extension of your team. Think hands-on, all-inclusive customer support, smooth-sailing implementation and dedicated strategic support. How could this level of partnership impact your talent strategy long-term?
Let’s dive into four key areas where the right vendor can truly transform your hiring — and ease the heavy lifting to help you hit your recruitment goals.
1. While you build a business case
The journey with a good vendor begins before you even become a customer. How? The best vendors will actually help you build a business case for your new technology solution. A vendor that truly values customer service understands that it needs to extend end-to-end —and they’re committed to partnering with you right from the get-go.
Instead of simply providing a product, a good vendor will work with you to understand your unique needs and challenges to help you shape a compelling business case tailored to your organisation’s objectives. This collaborative approach sets the stage for a partnership built on trust and alignment, ensuring a solid foundation, while delivering the right technology for success.
Related reading: Our step-by-step guide to help you build a business case for Recruitment Marketing
2. During implementation
The second critical juncture in your partnership with a vendor is during the implementation phase. This is where the rubber meets the road, and potential pitfalls such as hidden costs, unexpected fees, or timeline delays can derail your plans. But, customer-centric vendors are committed to delivering on their promises and ensuring your project stays on track. Look for a vendor with a structured approach to implementation —no hidden costs, transparent fee structures, and guaranteed timelines. That way, you can rest assured that your solution will be up and running as swiftly as possible, allowing you to focus on your hiring goals without unnecessary disruptions.
3. Through your dedicated strategic partner
Once your solution is set up and configured, the real long-term partnership begins —usually through your Customer Success Manager (CSM). Ideally, your CSM is not just a passive support figure but a dynamic and multifaceted strategic partner. For example, Clinch CSMs are equipped with the knowledge and resources to keep you ahead of the curve in your industry. As experts in the field, they stay up to date with the latest trends, developments, and best practices, serving as an ongoing strategic resource and trusted advisor. In a true partnership approach, your CSM is always on-hand to ensure that your organisation not only adapts to change —but thrives within it.
“At Clinch, your CSM will be your strategic advisor”, says Alyssa, Clinch’s lead CSM. “We’re your partner and teammate for setting and accomplishing goals.”
A hands-on CSM will also help you to extract the most value from your solution. As experts in both the industry and the product, they’re able to offer tailored advice and insights to optimise your processes to achieve specific hiring outcomes. Your CSM becomes an indispensable extension of your core HR team, enabling new heights of success and long-term strategic support.
“We’re our customers biggest fans!” says Alyssa. “Since Clinch is so customisable, it really helps to have someone to talk through and help build out what they want, along with strategic planning goals.”
4. To unlock return on investment
Beyond industry insights, your CSM is also able to act as an advocate. When you need statistics, information, ROI metrics, or reporting to demonstrate your team’s impact, they are ready as your go-to resource. They provide the data-backed evidence you require to showcase the tangible benefits of your solution, empowering you to communicate the value and success of your talent strategy effectively. With a CSM by your side, you’re not just a client; you’re a partner with a dedicated advocate who helps your team shine within your organisation, to claim your seat at the table.
“Working with Clinch has definitely made my job easier, and it’s helped me support the whole team beyond building the initial site.” says the TA Marketing Manager at Ancestry. “Clinch support is fantastic.”
The Clinch difference?
It’s clear that choosing the right vendor is a pivotal decision in your talent strategy journey. So what makes Clinch stand out from the rest? We don’t just provide a product; we partner with you every step of the way.
We’re proud to offer on-time, on-budget implementation—guaranteed. Our all-inclusive customer service model means that we’re available —always—to help you draw the most value from your solution. There are no hidden costs, no unexpected fees—just a partnership that lasts as long as you’re our valued customer.
Our dedicated team are the best in the business, serving as your biggest fans, and hands-on strategic advisors.
The real difference? With Clinch, you’re not just another customer. You’re part of a team built on trust, transparency, and a shared vision for success.
“Clinch is not just a vendor, they’re a partner,” says a spokesperson from Shoe Carnival. “They do care about our business. We’re pretty lean, so we like having partners that act as an extension of our team. They provide amazing support.”
Are you ready to get started with a vendor that’s really there for you? Experience the Clinch difference and unlock the full potential of your talent strategy today. Get in touch to learn more.
